Many, many collection agencies don’t realize that their most effective tool is hidden behind technology. Inbound decision trees, IVR, virtual receptionists, etc.
The business is still best defined as one collector talking to one consumer and finding a solution that works for the client, the agency and the consumer.
Why have we put barriers between us and the people who pay their bills? I have my suspicions…
Take a look at this short video. There are some useful ideas to improve your performance today!
